The internet and cell phones have infiltrated every cranny of American workplaces, and digital technology has transformed vast numbers of American jobs. Work done in the most sophisticated scientific enterprises, entirely new technology businesses, the extensive array of knowledge and media endeavors, the places where crops are grown, the factory floor, and even mom-and-pop stores has been reshaped by new pathways to information and new avenues of selling goods and services. For most office workers now, life on the job means life online.
Pew Research surveyed online a representative sample of adult internet users and asked those who have jobs a series of questions about the role of digital technology in their work lives. This is not a sample representative of all workers. It covers online adults who also have full- or part-time jobs in any capacity....
Email and the internet are deemed the most important communications and information tools among online workers.
The high value of email comes despite the challenges of the past generation, including threats like spam and phishing and competitors like social media and texting. Surprisingly, landline phones outrank cell phones for these internet-using workers. Social media is very low in importance....
While commentators worry that digital tools can be a distraction in the workplace, many online workers say that is not the case when it comes to their productivity.
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